FAQ

Frequently Asked Questions

Orders

How long until my order ships?
Orders are processed within 1–2 business days. You'll get a confirmation email with tracking as soon as your package leaves our facility.

Can I change or cancel my order?
If your order hasn't shipped yet, yes. Email us at christmaskandy15@gmail.com with your order number as soon as possible and we'll do our best to catch it.

I never got a confirmation email.
Check your spam and promotions folders first. If it's not there, email us and we'll resend it.

Shipping

How much is shipping?
Standard shipping rates are calculated at checkout based on your address. See our Shipping & Returns page for full details.

Do you ship internationally?
We currently ship within the United States. We're working on expanding — join our email list to hear when international shipping goes live.

My tracking hasn't updated in days.
Carrier scans sometimes lag, especially over weekends and holidays. If there's no movement for five business days, email us and we'll open a trace.

Returns & Exchanges

What's your return window?
30 days from delivery on unworn items with tags attached.

Do I pay for return shipping?
If the item is defective or we sent the wrong thing, we cover it. For change-of-mind returns, return shipping is your responsibility.

How do exchanges work?
The fastest route is to return the original for a refund and place a new order for the size or color you want. That way you're not waiting on our end.

Sizing & Product

How do I know what size to order?
Every product page lists measurements, and our Size Guide walks you through how to measure. When you're between sizes, we note our recommendation on the product page.

How should I wash my items?
Care instructions are on the label and the product page. As a rule: cold wash, gentle cycle, hang or tumble dry low. It meaningfully extends the life of the garment.

Still stuck?

Email christmaskandy15@gmail.com or call 1-270-377-6814. We reply within one business day.